Collaborative Professionals, Lawyers, and Mediators need strong skills to handle complex information, identify what matters most to our clients and help clients find creative, workable solutions to their conflicts. We also need to be able to manage the emotional and psychological impacts of the conflict. At the core is the need for insight into how conflict affects our clients and ourselves.
Jacinta is a dynamic, insightful conflict trainer, delivering professional development programs for collaborative professionals, mediators and lawyers.
Jacinta offers customized training for groups looking to develop skills for their particular areas of practice. Please use the form below to enquire. Some of her most popular course offerings are listed below, but Jacinta is always expanding her knowledge and experience, so check out our Blog or listen to her podcast to find out what’s new!
Have you ever been stumped, and discouraged, by the continuing and sometimes escalating couple conflict at the collaborative table - despite the sincere efforts of the professional team? Do you sometimes feel like your "case" is drowning and you are desperate for an oxygen tank?
In this workshop, we will learn how asking about the parties' hopes and diving deeply into their perceived threats can bring fresh air to a conflict case. Working with the "Insight Approach" to conflict, we will learn to notice and respond to conflict behaviours - rather than worrying about the facts and story lines fueling the conflict. We will learn how and when to ask questions to unearth the threats that escalate conflict, without provoking it, and how to use what is learned to promote an authentic shift from conflict to collaboration, without forcing or faking it.
Participants will learn:
Collaborative professionals and mediators have to manage the substantive, procedural and psychological aspects of our clients’ separation. Our clients enter the process with feelings of hurt, anger and defensiveness. They often have a very narrow view of what is possible. Judgments and assumptions abound. Our job is to help them move through their hurt, anger and defensiveness and open themselves up to the many possibilities for the future.
Conflict professionals, whether in collaborative practice or mediation, have tremendous knowledge and experience. We need to be aware that we, just as much as our clients, are influenced by our own judgments and assumptions. In our professional roles, we are applauded for sound judgment and strong analytical skills. We see so many conflicts with similar patterns, it’s hard not to fall into the trap of thinking we know what is going on. Yet, we don’t – and staying open and curious is vital if we want to help our clients discover for themselves what is going on and what matters. Curiosity calms and calm people are more open to the insights needed to effectively deal with conflict. So this course will help you to cultivate curiosity and calm to be more productive and insightful in your conflict work.
Conflict resolution professionals need strong communications skills and deep insight in order to help our clients get to the root of their problems. Asking questions is one of the vital communication skills in our conflict resolution toolbox. We ask questions to aid in understanding. We intend to be helpful and open, so when we get a defensive or resistant reaction, we wonder what went wrong? In some instances, our well-intentioned questions lead down the path of “factual enquiry” about “what happened?” - which is a great lead-in to the “Blame Game”. Other times, our questions can lead to feelings of frustration as we steer the conversation where we want it to go, either because we are missing the cues that allow us to follow the client’ lead, or because we are uncomfortable with the direction the conversation is taking and we do not want to be uncomfortable. There are so many ways our questions can impact conflict and understanding, it’s no wonder many of us are apprehensive about what to ask and how to ask it.
Hopefully, we have all felt the joy of a question that led to brilliant, illuminating insight! This workshop is about how can we do this more. We will challenge ourselves to consider:
After all the good work exploring what matters to the parties, how do we make sure we don’t lose what has been learned when we begin to generate options for agreement? Separating couples are facing complex family decisions that will have a lasting impact on their family, and they want our help. Sometimes, this stage of the process starts to feel like “bargaining” and we see conflict and positions resurface. This course will focus on how to generate creative, workable options that focus on what matters to the parties, and how to appropriately offer our help and expertise, without leading the clients down the path of what we think they should do.
The key to this stage of the process is to re-engage curiosity and formulate good questions that incorporate what has been learned and what matters. It is very likely that some of the parties’ concerns have been resolved and that some new challenges have arisen. This course will teach you how to formulate the questions that need to be asked in order for the parties to make good decisions and reach agreement. You will learn how to create a Decision-making Agenda to organize what matters into a workable set of questions that will task the parties and conflict professionals in option-generation, and provide a criteria for evaluating and choosing options based on what matters to the parties.