Jacinta Gallant is a collaborative lawyer, mediator, trainer and presenter in
Charlottetown, Prince Edward Island.

Event Details

Listening to Understand

Clearing Blocks and Opening Pathways

ONLINE via Zoom

About This Event

In this 2 session online Workshop, you will be introduced to the Insight Approach to Conflict and learn how it can help you listen to understand, calm conflict situations and open pathways to communication. We will meet twice for three hours (with a 15 minute break in the middle) on February 9 and 23, 2021 - so you get a total of 6 hours live training (online) and the oportunity to read, reflect and practice in between.   If you do the reading and refelction expercises, we will provide you with an acknowledgment of 10 hours of professional development as this course gives you ample opportunities to practice what you learn and come back to the group with a fresh perspective in day 2. 

This Workshop is limited to 20 participants for better learning opportunities.  You will be expected to do some reading before we start the course, and in between the two sessions. 

TIMES: Tuesday February 9 and 23 starting at 12 noon Eastern Time (i.e. Toronto, Canada time) Adjust for your time zone!! 

Event Cost

$500.00 CAD

Event Program


Noticing as a skill:  When people are behaving in a conflictual manner, what do we notice and how can we be curious, rather than judgmental?

The “activity” in active listening – take what you notice and ask about it.

What to ask about on depends on what you are perceiving. 

WORKING WITH KEY SKILLS – Formulating Good Questions, Acknolwedging and Bridging 

How transparency increases effectiveness

Explaining your role and types of interventions - transparency

Interpretation and Verification Questions: How do we know the parties have heard and understood one another?

When hope seems lost, how to ask about hopes.  How the "Hope Question" can get at motivation and an understanding of relational values at stake. 


Event Accommodations

Stay home and learn!

Register For This Event

Event Cost

$500.00 CAD

Fill out the form below to register for this event!


Billing Address (If different from above)

You will be sent an invoice with payment instructions.

Meet The Trainers

Jacinta Gallant, B.A. J.D. Collaborative Lawyer and Conflict Trainer

Prince Edward Island, Canada

Jacinta Gallant is a respected collaborative lawyer, conflict trainer and innovator in her field. She is recognized internationally for her insightful and experiential approach to teaching and managing conflict, and has been welcomed as a trainer throughout North America, Europe, Australia and Southeast Asia. Jacinta is founder and President of Innovation for Lawyers Inc., dedicated to helping lawyers integrate their personal and professional values and be more effective in their work. As principal lawyer at Waterstone Law Group, she brings wisdom, creativity and intelligence to her collaborative law and mediation practice. She loves working with conflict professionals at all levels of experience to help them be more natural and effective working with conflict. "Bring more of you to what you do” and join Jacinta for conflict training that will transform your practice.