Jacinta is an engaging and dynamic trainer in the local,
national and international conflict resolution community.
She brings humour and tremendous knowledge to her teaching.

Professional Training for Skills and Insight

Collaborative Professionals, Lawyers, and Mediators need strong skills to handle complex information, identify what matters most to our clients and help clients find creative, workable solutions to their conflicts. We also need to be able to manage the emotional and psychological impacts of the conflict. At the core is the need for insight into how conflict affects our clients and ourselves.

Jacinta is a dynamic, insightful trainer, delivering professional development programs in Collaborative Practice, Interest-based Negotiation, Mediation and Settlement Advocacy.

Jacinta offers customized training for groups looking to develop skills for their particular areas of practice.

Introductory Courses

Interest Based Negotiation for Collaborative Professionals and Mediators

For lawyers, mediators, mental health professionals and financial specialists, who want to learn the foundation principles and skills to work with “interests” in negotiation. This course focuses on how to:

  • Frame the issues that need to be solved in a way that expands the possibilities for resolution
  • Help the parties move from positions to interests, and keep interests the focus of option generation
  • Develop good communication skills to move discussion from debate to dialogue, and handle strong emotion
  • Work with the parties and other professionals to create workable agreements that focus on the parties’ “interests”.

This 2-day (15-hour) interactive course combines presentation, role play and opportunities for reflection so that professionals leave with practical tools they can immediately put into practice. The content and approach meets the standard for training in interest-based skills required by most Collaborative Practice Groups.

Interest-based Mediation – Introduction to Skills and Process

To work effectively as a neutral professional in conflict resolution, you need skills and insight to manage conflict and a flexible, but structured process to move the parties from conflict to resolution. This 3-day (22.5 hour) course will teach you how to act in a neutral role to help clients identify and frame the issues, explore interests and create agreements that focus on their interests. We will delve into neutrality/bias issues, communication skills, process steps and the challenges of managing complex information and strong emotion.

Introduction To Interdisciplinary Collaborative Practice

Click here for information about Interdisciplinary Team Training.

Advanced Skills In Collaboration And Mediation

Keeping Interests at the Table

As experienced mediators and collaborative professionals, we know how to get underneath clients’ positions to identify their interests, but how often do those interests fall “off the table” when we begin to look at possible solutions?

This 2-day course is focused on how to keep the parties' interests "at the table" when working on potential solutions. Participants will learn to formulate a develop skills to help the parties develop multiple options for settlement, choose the best options and close the agreement.

Shifting from Judgement to Curiosity in Collaborative Practice

Collaborative professionals and mediators have to manage the substantive, procedural and psychological aspects of our clients’ separation. Our clients enter the conflict resolution process with feelings of hurt, anger and defensiveness. They often have a very narrow view of what is possible. Judgements and assumptions abound. Our job as collaborative professionals is to help them move through their hurt, anger and defensiveness and open themselves up to the many possibilities for the future.

Each member of the professional team brings tremendous knowledge and experience to the collaborative case. We need to be aware that we, just as much as our clients, are influenced by our own judgements and assumptions. In our professional roles, we are applauded for sound judgement and strong analytical skills. Clients ask us for advice, making it a challenge to deliver a client-centred process that focuses on the clients’ abilities to make their own decisions.

We need to shift from:


This 2-day course will help you build on your existing training and experience, and delve more deeply into how curiosity can help you be more authentic and effective in collaborative practice.

This course can be adapted for mediators.

That’s Not What I Meant! Feedback Skills For More Effective Teamwork

Effective feedback promotes understanding, helps maintain a common purpose, and fosters better working relationships. Collaborative teams cannot attain clarity and alignment without good feedback skills. Skillful feedback leads to a more efficient and satisfying process for all involved. Yet, most of us have not had the opportunity to learn and practice the specific components of good feedback.

The course and materials were developed in collaboration with Mark Weiss (Seattle Washington) for a presentation at the IACP Forum in 2015. It is most appropriate for professionals working in teams to resolve conflict and will focus on:

  • Key Points about Giving and Receiving Feedback
  • Checklist for Giving Feedback - a short tool you can use to help ensure that feedback you give will be most effective.
  • Matching Your Conflict Style to Giving or Receiving Feedback – to give insights about which style will be most appropriate for a particular situation.
  • Listening, Curiosity and Feedback – communication skills that you’ll find useful when giving or receiving feedback.
Settlement Advocacy For Lawyers

This course begins with an examination of our strengths and challenges as legal professionals whose job is increasingly focused on settling cases. Topics include :

  • How to bring the law into a negotiation and keep a focus on what is most important to our clients
  • How to frame the issues to lead to more creative solutions
  • How to more effectively communicate with clients and "opposing" counsel
  • How to coach your client to be more effective in a negotiation
  • How to work with your client in mediation or collaborative practice
  • How these skills translate in litigation/arbitration cases


Jacinta is a dynamic, engaging speaker on topics related to conflict and collaboration. She is able to deliver the message, with humour and wisdom, that bringing our own curiosity and authenticity to the probmen-solving experience has a strong and positive impact on our ability to help clients move from positions to interests to creative, collaborative solutions.

Jacinta is available to present at conferences, meetings and board rooms.

"Learn as a Firm" Presentations Jacinta can customize a presentation to address the professional development needs of law firms who want to train "in house".


Jacinta has an engaging leadership and presentation persona. The topic was clearly defined and fit well in the time frame. This was my favorite course. I found it very informative and worthwhile. It changed how I expect to practice collaborative law and I can't wait to share what I learned with my local group. I was impressed with the presentation and would gladly take another with Jacinta in the future.

-Participant, “Keeping Interests At The Table” – IACP Forum, San Antonio, Texas, 2013

Jacinta’s teaching on interests was an inspiration. She is warm and hilarious and (then you find) incredibly experienced, principled and wise. There is joyous de-bunking of some of that slightly self-righteous or regimented practice that it is so easy for us to acquire like calcium deposits as we do this work and instead, during her trainings, we get a clean sense of the professional we wanted to be when we started out.

-James Pirrie, Family Law in Partnership, London, UK

Out of all of the presentations that I attended at the Forum, yours was by far my favorite. I was so excited to share with my fellow collaborative practitioners the concept of using the interest agenda to create solutions to meet our clients’ interests. I believe that this will also help “balance” certain power struggles we encounter during the process by ensuring that even the less vocal party’s interests are put forth and considered equally as those put forth by the more vocal individual. It forces the professionals to work with clients to identify what their real interests are, going much deeper than what the clients may initially put forth as more position-oriented needs.

-Participant from New York, USA – February 11, 2014

Trainings Delivered

Introduction to Collaborative Practice
Saint John, New BrunswickHalifax Nova Scotia
Toronto, OntarioSt. John’s, Newfoundland
Charlottetown, Prince Edward IslandMoncton, New Brunswick
Fredericton, New Brunswick

Keeping Interests on the Table
Charlottetown, Prince Edward IslandHalifax Nova Scotia
St. John’s Newfoundland (CBA National Conference 2014)
San Antonio, Texas (IACP Forum 2013)Glasgow, Scotland
London, England Aberdeen, Scotland
Hartford, Connecticut USA Chicago, Illinois USA (IACP Forum 2012)

Shifting from Judgement to Curiosity
Vancouver, British ColumbiaCharlottetown, Prince Edward Island
Glasgow, ScotlandLondon, England
Gold Coast, Australia (IACP Institute 2015)

That’s Not What I Meant – Feedback Skills
Washington, D.C. USA (IACP Forum 2015)

Interest-based Negotiation for Collaborative Professionals and Mediators
Halifax, Nova Scotia Charlottetown, Prince Edward Island
Saint John, New Brunswick

Interest-based Mediation
Halifax, Nova Scotia Charlottetown, Prince Edward Island

Training & Presentations : Enquiry Form

  •  Training Conference Other (Describe) :